Help and support

Stuck? Email [email protected] and a real person will get back to you, usually within a working day. Tell us your team name and what you were trying to do.

Signing in

Sign in with Apple, Google or your email. With email we send you a code: check your junk folder if it hasn't arrived after a minute, then tap to send another. You need to be 18 or over to use Rush Goalie.

Joining a team

Ask your captain for the invite link and open it on your phone. If you haven't got the app yet, you'll land straight in the team once you've signed up.

Paying your share

Say you're in for a game, then tap Pay. The total, including our 49p booking fee, is shown before you pay. Payments go through Stripe and we never see your full card number. If you paid your captain in cash, they can mark you as paid.

Refunds

If your captain calls a game off in the app, everyone who paid in the app gets their money back automatically, booking fee included. Refunds usually reach your card in 5 to 10 working days. If you drop out yourself, getting your share back is up to your captain. See section 5 of our terms for the details.

Captains: getting paid

Go to Me, then Get paid back, and tap Set up payouts. Stripe asks for a few details and your bank account, then shares paid in the app go straight to you.

Reporting or blocking someone

Tap a message in chat and choose Report, or use Report on a team page or friendly post. You can block anyone, and manage who you've blocked from Me. We review every report. If someone is in danger, call 999 first.

Deleting your account

Go to Me and tap Delete account. We remove your details, apart from payment records we have to keep by law. Our privacy policy explains what we keep and for how long.